Resume

Michael A. Pelissari

pelissarim@hotmail.com

(860) 836-3584

140 Jessica Drive

East Hartford, CT 06118

EDUCATION

Worcester Polytechnic Institute, Worcester MA, May 2013

Bachelor of Science in Interactive Media and Game Development

Minor in Digital Sound Production

WORK

Technical Support Professional II, SMB, Carbonite – September 2019 – Present

  • Successful completion of six week in office product/process training

  • Solve testing scenarios

  • Complete daily content assessments

  • Pass test calls and technical scenarios

  • Support company and partner’s cloud-based data backup and recovery offerings

  • Execute protocols to successfully resolve calls

  • Execute Carbonite software troubleshooting steps with

  • proficiency using all support tools (SalesForce, CRM, Knowledge base)

  • Utilized sales techniques to upsell and cross sell customers based off their needs identified on calls

  • Answer questions on tools and processes

  • Demonstrate reliability and strong work ethic

  • Support, log, categorize, prioritize, and track incidents reported by customers

  • Escalate cases to senior resources and follow documented escalation procedures

  • Collaborate with internal resources to improve processes

  • Meet quality and customer satisfaction metrics

Engineering Administrator, Skillcraft Machine Tool Company Inc.October 2018 February 2019

  • Assisted the Engineering Department with job preparation and data entry

  • Effectively managed incoming and outgoing quotes

  • Reviewed and filed drawings/blueprints

Production Assistant, Hartford Flavor Co. – August 2018 October 2018

  • Assisted in production of flavored liqueurs, involving bottling, labeling, distilling, stocking, and cleaning

Mechanical Design/Drafter, EDRO Corp. Contract May 2018 – August 2018

  • Generated various assemblies, sub-assemblies, BOM’s, part drawings and related engineering and manufacturing documentation as directed using SolidWorks

  • Utilized Geometric Dimensioning and Tolerancing (GD&T) best practices in engineering documentation for manufacturability implementing established and cost-effective manufacturing processes in designs

  • Processed various engineering changes ensuring that the complete change scope was addressed

  • Entered data into BOM’s, Item Master entries and Engineering Change information into the ERP

Design Coordinator & Graphics Lead, Precision Graphics, Inc. – June 2013 to March 2017

  • Coordinated consistent design and manufacturing between departments

  • Facilitated customer expectation with manufacturing process for final designs

  • Lead training of junior associate in company manicuring process

  • Analyzed customer blueprints for errors that could cause manufacturing issues

  • Generate pre-press proofs in digital or other format to approximate the appearance of the final printed piece

  • Proofread and perform quality control of text and images

  • Entered, positioned, and altered text size, to make up and arrange pages so that printed materials can be produced

  • Perform check of required font, graphic, text and image files to ensure completeness prior to delivery to printer

  • Inspected printed materials or other images to verify quality

  • Maintain/Clean production or processing equipment

  • Monitor equipment operation to ensure that products are not flawed

  • Measure dimensions of completed products to verify conformance to customer specifications

  • Operated Fuji large format printer and Oyo Thermal Imagesetter

  • Design in house solid cad models and in house blue prints

PROJECTS Major Qualifying Project: Lifespan, WPI – May 2012 – April 2013

Working in a group of 6 to create a first person puzzle game in the Unity game engine, the player will solve various puzzles in order to break free from a bio dome, which he was trapped after stealing a device. I am an artist making assets, ranging from 3D models, texture, to sound effects.

Interactive Qualifying Project: Bancroft Tower, WPISeptember 2011 – May 2012

Worked in a team of 4 to research why a local historical building is closed to the public. Project involved interacting with the Worcester Parks Department, city officials and with locals. We researched similar parks, proper park environment maintenance, modern park construction and presented final report to the WPI project review board.

EXPERIENCE

Manchester Wings, Prep Cook May – 2011-August 2011

Music Production/Home Studio – 2012-Present

Eagle Scout, Boy Scouts of America – 2004-Present

Alpha Chi Rho Fraternity, Assistant Steward – Parliamentarian 2011-Present

First Robotics Team 173, Team President – Safety Captain 2005-2009

Federated Garden Clubs of CT – Show Setup 2003-2009